Jodhpur (Rajasthan) [India], December 5 (ANI): A large number of passengers faced inconvenience across the country, as IndiGo flights faced delays and cancellations. Amid the ongoing issue, a passenger who was scheduled to reach Bengaluru from the Jodhpur Airport shared that the airline has been unresponsive since morning.
“No one from IndiGo is providing any answers. We have been standing here since morning… I have been standing here since morning. I have to reach Bengaluru urgently by evening… I am worried,” he said.
In another incident, a passenger at the Biju Patnaik International Airport, Odisha, shared her ordeal, stating that even after spending three hours at the airport, she was not given any clarifications on her flight status.
“My flight from Bhubaneswar to Bengaluru was scheduled for December 5… I had a flight to Vietnam from Bengaluru. This crisis began on December 3. I reached here yesterday to ask about my flight schedule…I spent three hours here asking them about my flight status, but they said they don’t know… Yesterday, they had flights to Bengaluru…I requested them to accommodate me in one of their flights scheduled for Bengaluru so that I could catch my international flight to Vietnam from here… but they did not accommodate even one seat for me… We did not have the option to travel by road because the distance between Bhubaneswar and Bengaluru takes 25-26 hours to cover… No one is listening to anything. There is just one staff member, and they have no answers or solutions… There is no clarity…” she stated.
Meanwhile, the Ministry of Civil Aviation has directed airlines, especially IndiGo, to implement measures immediately to resolve the severe disruption to flight schedules and stabilise services without delay, an official statement said.
Two orders have been issued to address problems faced by the public and restore service stability, especially on IndiGo.
The order said, “It is expected: All flight schedules would stabilise and begin returning to normal midnight tonight; Full services and stability should return over the next couple of days; Passengers can track delays, if any, from home through information system installed by IndiGo and others; In the event of flight cancellation IndiGo will ensure automatic full refund for tickets.”
“If passengers are stranded, they will be put up at hotels where accommodation has been booked by airlines. Special measures have been taken to ensure senior citizens are not discomfited in any manner. They will be provided with lounge access; Passengers of delayed flights will be provided with refreshments and other necessities; A 24×7 control room at the Ministry of Civil Aviation is constantly monitoring the situation on a time basis,” the order further read.
The Ministry of Civil Aviation said that the Central Government is fully alert to the woes of air passengers and is in constant consultation with all stakeholders. “Every possible measure, including rule exemptions as announced by the Directorate General of Civil Aviation on Friday, will be taken to restore schedules and ensure stability to mitigate the public’s woes,” the statement added. (ANI)
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